There is no refund or return of standard size product applicable, alterations are applicable only on Made to measure uniforms if paid for service included at time of payment.

Due to the nature of the business (made-to-measure), we do not accept returns. As a result, refunds are not provided. What we can do for you is provide all alterations where necessary. If we deem that the suit provided is not acceptable, not fit for purpose, then we will remake the suit.

Please note that only an agent of Just Needles can determine a suit not fit for purpose and cannot commit to Fit Guarantee.

Please contact us with any feedback where any unsatisfactory work is provided. However, all suit fittings undergo a Fit Guarantee where alterations (if any) are determined and fit is accepted.

Just Needles likely doesn’t do exchanges because of their no-return policy for standard sizes and focus on made-to-measure items. 

Retain receipt for proof of purchase. Communication with Just Needles regarding alterations or defects is essential.

It’s vital to follow suit care instructions. Improper care may void suit claims. Just Needles could provide care instructions on the garment.

The policy gives Just Needles’ agents final suit quality authority. Consider exploring other dispute resolution options based on consumer protection laws if you disagree with their assessment.

Cancellations possible before shipping standard items. Contact Just Needles for cancellation details and fees.

Consider measuring for standard-size suits for a better fit. 

Visit Just Needles for tailored uniforms and free suit fittings. Express fit concerns at fitting.

Inquire about extra alteration options for additional adjustments.